Information questions

Frequently Asked Questions

How can I place an order?

You can place an order directly through our website by selecting your desired products, adding them to your cart, and following the checkout process. If you prefer, you can also contact our customer service team to assist you with your order.

What is your shipping policy?

We offer various shipping options depending on your location. Standard shipping usually takes 3-7 business days. For urgent orders, expedited shipping options are available at checkout.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service within 48 hours of receiving your order. We will arrange for a replacement or refund based on the issue.

How do I know if my order was successful?

After placing your order, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam folder or contact us for assistance.

Can I order out-of-stock items?

Currently, we don’t accept backorders. You will be notified when items are back in stock.

Information about us

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