Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and digital wallets like Google Pay, Paytm, and PhonePe.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for select locations across India.
What is the estimated delivery time?
Orders are typically delivered within 3-7 business days. Delivery times may vary depending on your location.
Do you provide free shipping?
Yes, we offer free shipping on orders above ₹499. For orders below ₹499, a nominal shipping fee will be applied.
How can I track my order?
After placing your order, you will receive a tracking link via SMS or email to monitor the status of your delivery.
Do you deliver to my location?
We deliver across India. You can check delivery availability by entering your pin code on the product page.
Payment Information
What should I do if my payment fails?
If your payment fails, please try again after verifying your details. You can also try using a different payment method or contact our support team for assistance.
Can I get an invoice for my order?
Yes, a digital invoice will be sent to your registered email address after the order is placed.
How do I apply discount coupons or promo codes?
You can enter your coupon code at checkout in the “Apply Coupon” field. Make sure the code is valid and not expired.
Will I be charged any additional fees or taxes?
All prices displayed include applicable taxes. No additional hidden charges will be added during checkout.
What happens if my payment is deducted but the order is not confirmed?
In case of a payment deduction without order confirmation, please contact our support team. We will verify the transaction and ensure a quick resolution.
Can I cancel my order after making the payment?
Orders can only be canceled within 24 hours of placement or before dispatch. Refunds will be processed as per our cancellation policy.
Orders and Returns
How do I place an order on the Nuprime website?
You can browse our products, select your desired masalas, and click “Add to Cart.” Once ready, proceed to checkout and complete your purchase by entering shipping and payment details.
Can I modify my order after placing it?
Yes, if your order hasn’t been processed for shipment. Contact our customer support immediately with your order number for modifications.
What is your return policy?
We accept returns within 7 days of delivery for unopened and unused products. The product must be in its original packaging.
How do I initiate a return?
You can initiate a return by contacting our support team with your order details and reason for return. We will guide you through the process.
Will I get a refund for a returned product?
Yes, once we receive and inspect the returned product, we will process your refund within 5-7 business days to the original payment method.
Are any items non-returnable?
- Yes, products that have been opened, used, or tampered with are non-returnable for health and hygiene reasons.